1. Core Policy (The “No Refund” Rule)

• No Refunds: We do not offer cash or credit card refunds under any circumstances.
• Exchange Only: Items can only be exchanged for other products available on Paperclip.pk or in-store credit (depending on the original purchase point).

2. Eligibility Criteria

To be eligible for an exchange, the following conditions must be met:

• Timeline: The exchange request must be initiated within 2 working days of the delivery date.
• Proof of Purchase: The customer must provide the original receipt or the digital invoice received via email/WhatsApp.
• Product Condition: * Items must be unused and in their original condition.
  • Tags/Labels must be intact and attached.
  • Packaging (especially for stationery sets or electronic items) must not be torn or damaged.

3. Non-Exchangeable Items

For hygiene and quality control, the following cannot be exchanged:

• Used Books: Any book with names written on them, folded pages, or broken spines.
• Opened Stationery: Loose pens, markers, or paints that have been tested/opened.
• Discounted Items: Products purchased during “Flash Sales” or specific clearance events (unless there is a manufacturing defect).

4. Exchange Process

• • 1. Request: The customer contacts the CS team via WhatsApp or Email within 48 hours of delivery.
    2. Verification: The customer sends photos of the product and the original receipt.
    3. Approval: Once the CS team confirms eligibility, the customer is asked to send the item back to the Main Warehouse (at the customer’s shipping expense).
    4. Issuance: Upon receiving and inspecting the item, Paperclip.pk will issue an exchange or a “Store Credit” coupon code for the website.

5. Logistics for Exchanges

• • Customer Error: If the customer ordered the wrong grade/size, they are responsible for the return shipping costs and the new delivery fee (Rs. 500).
  • Paperclip Error: If the wrong item was sent by the warehouse, Paperclip.pk will arrange for a free pickup and replacement.

Official Disclaimer

“At Paperclip.pk, we strive for quality. Please note that we do not offer refunds. Exchanges are permitted within 2 days of delivery, provided the items are unused, tagged, and accompanied by the original receipt. Shipping fees are non-refundable.”